Frequently Asked Questions

Car Rental Questions

What do I need to rent a car?

To rent a car from us, you'll need:

• A valid driver's license (International Driving Permit for non-Malaysian licenses)
• A valid passport or IC for identification
• A credit/debit card for payment and security deposit
• Minimum age of 21 years (may vary by vehicle type)

Is insurance included?

Yes, all our rental cars come with comprehensive insurance coverage. This includes third-party liability and basic collision damage waiver. Additional coverage options are available upon request.

Can I pick up and drop off at different locations?

Yes, we offer flexible pick-up and drop-off locations across Langkawi, including the airport and major hotels. Additional fees may apply for one-way rentals.

What's included in the rental price?

The rental price includes:

• Unlimited mileage within Langkawi
• Basic insurance coverage
• GPS navigation system
• 24/7 roadside assistance
• Full tank of fuel (return with full tank)

Activity Booking Questions

How far in advance should I book activities?

We recommend booking at least 24-48 hours in advance to ensure availability, especially during peak seasons. Some popular activities may require advance booking of 3-7 days.

What happens if the weather is bad?

Safety is our priority. If weather conditions are unsafe, we'll offer you the option to reschedule or receive a full refund. We'll contact you as soon as possible if cancellation is necessary.

Are activities suitable for children?

Many of our activities are family-friendly! Each activity listing includes age recommendations and requirements. Some water sports have minimum age or height restrictions for safety reasons.

Do I need to know how to swim for water activities?

Not necessarily. Life jackets are provided for all water-based activities. However, we do recommend informing our staff if you're not a confident swimmer so they can provide extra assistance.

Booking & Payment Questions

How do I make a booking?

You can book through our website or contact us via WhatsApp. Simply select your desired car or activity, choose your dates, and complete the booking form. You'll receive instant confirmation.

What payment methods do you accept?

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Online banking (FPX)
• WhatsApp payment link
• Cash (for selected services)

When will I be charged?

For car rentals, a deposit is charged upon booking, with the remaining balance due upon vehicle pick-up. For activities, full payment is typically required at the time of booking.

Can I modify my booking?

Yes, you can modify your booking subject to availability. Please contact us at least 24 hours before your scheduled rental or activity. Changes may be subject to price differences.

Cancellation Questions

What is your cancellation policy?

Please refer to our Refund Policy page for detailed information about cancellations and refunds. Generally:

• 24+ hours notice: Full refund or reschedule
• 12-24 hours notice: 50% refund
• Less than 12 hours: No refund

How do I cancel my booking?

To cancel, please contact us via WhatsApp or email with your booking reference number. You'll receive confirmation of cancellation and refund details within 24 hours.

General Questions

Do you offer discounts for multiple days?

Yes! We offer attractive discounts for extended car rentals and package deals combining multiple activities. Contact us for custom quotes.

Is pickup from the airport available?

Absolutely! We offer complimentary airport pickup and drop-off for car rentals. Just let us know your flight details when booking.

Can you help with travel recommendations?

Of course! Our team knows Langkawi inside out. We're happy to provide recommendations for restaurants, hidden beaches, photography spots, and perfect itineraries for your stay.

How can I contact customer support?

We're available 24/7 via:

• WhatsApp (fastest response)
• Phone call
• Email
• Live chat on our website

Still Have Questions?

Can't find the answer you're looking for? Don't hesitate to reach out! Contact us via WhatsApp and our friendly team will be happy to help.