Booking Policy

Last Updated: February 2026

1. How to Make a Booking

We offer multiple convenient booking options:

1.1 Online Booking

• Browse cars or activities on our website
• Select dates, times, and preferences
• Fill in required information
• Complete payment online
• Receive instant confirmation via email and WhatsApp

1.2 WhatsApp Booking

• Click the WhatsApp button on our website
• Chat with our booking team
• Receive personalized assistance and recommendations
• Get payment link for secure transaction
• Receive confirmation immediately

1.3 Phone Booking

• Call our hotline
• Speak with booking specialist
• Provide required details
• Complete payment via provided link or in person

2. Booking Requirements

2.1 Car Rental Bookings

Required information:

• Full name (as per IC/Passport)
• Contact number and email
• IC/Passport number
• Driver's license information
• Pickup and return preferences
• Flight details (for airport pickup)
• Hotel/accommodation address

2.2 Activity Bookings

Required information:

• Full name and contact details
• Number of participants (adults/children)
• Preferred date and time
• Hotel pickup location (where applicable)
• Special requirements or dietary restrictions
• Emergency contact information

3. Advance Booking Requirements

3.1 Minimum Booking Notice

• Car Rentals: 4 hours minimum notice (24 hours recommended)
• Standard Activities: 24 hours minimum notice
• Premium Activities: 48-72 hours minimum notice
• Group Bookings (10+): 7 days minimum notice
• Peak Season: 2-4 weeks advance booking recommended

3.2 Peak Season Periods

Higher demand during:

• School holidays (March, June, September, November-December)
• Public holidays and long weekends
• Chinese New Year and Hari Raya periods
• Year-end holidays (December-January)

Book early to ensure availability!

4. Payment Terms

4.1 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Online banking (FPX)
• WhatsApp payment links
• Bank transfers
• Cash (selected services only)

4.2 Payment Schedule

Car Rentals:

• Deposit: 30% upon booking
• Balance: Upon vehicle collection
• Security deposit: RM 500-2000 (refundable, varies by vehicle)

Activities:

• Full payment required at booking
• Some premium activities may offer deposit option

4.3 Security Deposits

For car rentals:

• Held via credit card authorization or cash
• Covers potential damage or violations
• Refunded within 7-14 days after vehicle return
• Subject to vehicle inspection and fine clearance

5. Confirmation Process

5.1 Booking Confirmation

After booking, you'll receive:

• Booking reference number
• Booking details and itinerary
• Payment receipt
• Important information and instructions
• Emergency contact numbers

5.2 Confirmation Timeline

• Online bookings: Instant confirmation
• WhatsApp/Phone bookings: Within 1 hour
• Complex/group bookings: Within 24 hours

6. Modification and Changes

6.1 Changing Your Booking

To modify your booking:

• Contact us at least 24 hours before scheduled time
• Provide booking reference number
• Specify requested changes
• Changes subject to availability

6.2 Modification Fees

• Changes 48+ hours before: No fee
• Changes 24-48 hours before: RM 20 admin fee
• Changes less than 24 hours: RM 50 admin fee
• Price difference applies if upgrading

7. Special Requests

7.1 What We Can Accommodate

• Child seats and booster seats (car rentals)
• GPS devices and phone holders
• Dietary requirements (activities with meals)
• Accessibility needs
• Early/late pickup/drop-off
• Hotel pickup preferences

7.2 How to Request

• Mention special requests during booking
• Some services may have additional charges
• Confirmation subject to availability
• We'll do our best to accommodate all reasonable requests

8. Group Bookings

8.1 Group Discounts

Special rates for:

• Corporate bookings
• Family groups (6+ persons)
• Tour operators and travel agencies
• Wedding guests and events

8.2 Group Booking Process

• Contact us for custom quotation
• Provide group details and requirements
• Receive tailored proposal
• Flexible payment terms available

9. Important Policies

9.1 Age Requirements

• Car rental: Minimum 21 years (25 for luxury vehicles)
• Driver must have held license for minimum 1 year
• Activity age limits vary - check individual listings

9.2 Identification

Valid ID required:

• Malaysians: IC (MyKad)
• Non-Malaysians: Passport
• Additional documents may be required for certain services

10. Customer Responsibilities

10.1 Before Your Booking

• Ensure all information provided is accurate
• Read and understand terms and conditions
• Disclose medical conditions or special needs
• Verify booking details in confirmation

10.2 On Booking Day

• Arrive on time (activities may not wait for late arrivals)
• Bring required documents and ID
• Bring confirmation email/message
• Notify us immediately if running late

11. Cancellation and Refunds

Please refer to our Refund Policy for detailed cancellation terms and refund conditions.

12. Contact Us

For bookings or booking-related inquiries:

• WhatsApp: (Click icon on website) - 24/7 response
• Email: [Your email] - Response within 12 hours
• Phone: [Your phone] - Operating hours 8AM-10PM

13. Important Notes

• All bookings subject to availability
• Prices may change without notice (confirmed bookings honored)
• We reserve the right to refuse service
• Compliance with all applicable laws and regulations required
• Terms and conditions apply to all bookings

We're here to make your booking experience smooth and hassle-free. If you have any questions about our booking process, please don't hesitate to reach out!